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Frequently Asked Questions

Here is the list of the most commonly asked questions about our tours, excursions and activities. Hopefully, these will help you with your planning. If you still have any further questions, feel free to contact us.

What is the cancellation policy?


• 48hrs notification no fee

• 24hrs notification will apply 50% charge

• Cancellation the day itself will apply 100% charge

There are no cancellation fees if we canceled due to inclement weather, we try to reschedule the tour or refund it. The tour can be maintained if there is just showers (cloudy).

Do you provide children's rates?


• 0 to 3 years: Free of charge

• 4 to 11 years old: Half phe price

Are you insured?

Yes, we are insured for all our tours, excursions and activities.